Frequently Asked
Questions

All appointments are booked online through our Square booking system. You can book directly from any page on this site using the “Book Now” button, or click here to book. A debit or credit card is required on file at booking, along with a 50% deposit to confirm your appointment.

Yes. All appointments require a valid debit or credit card on file and a 50% deposit at the time of booking. This deposit is applied toward the cost of your service.

If you arrive 10 or more minutes late without prior notice, a flat fee of $35 will be charged in addition to the cost of your scheduled service. We ask that you notify us as soon as possible if you anticipate being late so we can do our best to accommodate you.

If you need to reschedule, please do so at least 48 hours before your appointment. Cancellations or rescheduling requests within 48 hours will result in a charge for the full cost of the scheduled service. We understand that life happens. Please reach out as early as possible if circumstances change.

No-call, no-show appointments result in a permanent booking ban. Out of respect for our time and other clients waiting for appointments, we strictly enforce this policy. If something urgent comes up, please contact us before your appointment time.

We accept cash, all major credit cards, and Afterpay. Afterpay allows you to split your payment into four interest-free installments, a great option for multi-session programs or larger service packages.

Gratuity is not required, but it is always appreciated. If you’d like to leave a tip, you’re welcome to — it’s entirely at your discretion.

We carry and use professional-grade lines including Bio-Therapeutic, DMK, Face Reality, Sorella Apothecary, Dr. med. Christine Schrammek Green Peel, and AnteAGE. These are clinical-grade formulations not available at general retail — chosen specifically for their efficacy and safety profiles.

Lucid Skin + Beauty Boutique is located at 3414 Six Forks Road, Suite 5, Raleigh, NC 27609, near North Hills and Midtown Raleigh. You can also reach us through our contact page.

We always recommend starting with a consultation. During your first visit, Santana will conduct a thorough skin analysis, discuss your goals and history, and recommend the treatment level that best fits your needs, whether that’s a Foundation Treatment, an Advanced protocol, or a Premium Program. No guesswork, no upselling.

Absolutely. All of our treatments and product protocols are selected to work effectively across a full spectrum of skin tones and types. We specialize in customizing each treatment for your individual skin. There is no “standard” protocol here.

This varies significantly based on your skin concerns, treatment level, and consistency. Many clients see immediate improvements in hydration, tone, and texture after a single Foundation Treatment. For Advanced Treatments and Premium Programs targeting acne, pigmentation, or texture, a series of sessions combined with an at-home regimen typically delivers the most impactful, lasting results. We’ll give you an honest timeline during your consultation.